Shipping policy

Moose Over the Moonlight — Cozy Cottage & Boutique

Thank you for shopping with Moose Over the Moonlight! We want your shopping experience to be cozy, simple, and stress-free. Please review our shipping information below before placing your order.

Processing & Fulfillment

Please allow approximately 5–7 business days for your order to be processed and prepared for shipment. Business days do not include weekends or holidays.

Some boutique items are fulfilled and shipped directly by one of our trusted suppliers. Because of this, items purchased together may occasionally arrive in separate packages or at different times.

Once your order has shipped, you will receive tracking information when available.

United States Shipping

We currently ship throughout the United States.

Orders of $100 or more qualify for FREE standard shipping within the United States.

Orders under $100 will have applicable shipping charges displayed at checkout.

Canada & International Shipping

We are happy to offer shipping to Canada and select international destinations.

International shipping rates may be higher than U.S. shipping rates because of destination, package size and weight, carrier charges, and fulfillment location. Your available shipping rate will be displayed at checkout before payment.

International orders may take longer to arrive because of customs processing, local postal services, carrier delays, or other circumstances outside our control.

Customs, Duties & Import Taxes

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges assessed by their country or shipping carrier unless those charges are specifically shown as included or collected at checkout.

These fees are separate from regular shipping charges and are determined by the destination country and applicable customs regulations. Shopify notes that international shipments can be subject to duties, import taxes, brokerage and other customs fees.

Delivery Times

Processing time and shipping/transit time are separate. Our standard processing time is approximately 5–7 business days, followed by the carrier's delivery time.

Estimated delivery dates are not guaranteed. Weather, holidays, customs processing, carrier disruptions and other circumstances outside our control may affect delivery.

Multiple Packages

Because some merchandise is fulfilled by different suppliers, an order containing multiple products may arrive in more than one package. You will not be charged additional shipping simply because we need to divide an order into multiple shipments unless a special shipping service was requested and agreed upon.

Incorrect Shipping Addresses

Please carefully review your shipping address before completing your purchase. Moose Over the Moonlight is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided at checkout.

If you notice an error, please contact us as soon as possible. We will make every reasonable effort to correct the address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing.

Lost, Delayed or Missing Packages

Once an order has been transferred to the shipping carrier, delivery can be affected by circumstances outside our direct control. If tracking shows an unusual delay or you believe your package has been lost, please contact us and we will help you determine the appropriate next steps with the carrier or fulfillment provider.

Damaged Orders

If an item arrives damaged, defective, or incorrect, please contact us promptly and include your order number and clear photographs of the item and packaging. We will review the issue and work with you toward an appropriate resolution according to our Return & Refund Policy.