1. How long will it take for my order to ship?
Please allow approximately 5–7 business days for processing and fulfillment before your order ships. Because we offer both handmade items and boutique products fulfilled by our trusted suppliers, processing and delivery times may vary by product. Once tracking information is available, it will be sent to you by email.
2. Why did I receive only part of my order?
No worries! Some of our boutique products are shipped directly from our suppliers, while our handmade items may ship separately. If your order contains several products, they may arrive in more than one package and on different days. You will receive tracking information when available for each shipment.
3. Are your handmade items exactly the same as the photos?
Each handmade item is created individually, so small variations are part of what makes your piece unique. Colors, measurements, stitching, texture, pattern placement, and other details may vary slightly from the photos. These natural variations are not considered defects.
4. Do you offer free shipping?
Yes! We offer free standard U.S. shipping on qualifying orders of $100 or more. We also ship to Canada and select international destinations. International shipping rates may be higher and will be calculated at checkout. International customers may also be responsible for applicable customs duties, taxes, or import fees.
5. What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible at CoastalRabbitDesigns@yahoo.com with your order number and clear photos of the item and packaging. We will review the issue and work with you to make it right. Please see our Return & Refund Policy for complete details.
6. Can I return or exchange an item?
We want you to be happy with your purchase! Eligible items may be returned according to our Return & Refund Policy. Items must be unused, unworn, and in their original condition with any tags or packaging intact. Certain handmade, personalized, custom, clearance, or final-sale items may not be eligible for return. Please review the individual product description and our Return & Refund Policy before purchasing.
7. Can I cancel or change my order after I place it?
Please contact us as soon as possible at CoastalRabbitDesigns@yahoo.com if you need to change or cancel an order. We will do our best to help, but once an order has entered production, processing, or supplier fulfillment, we may not be able to cancel or modify it.
8. How do I choose the correct size for boutique clothing?
Please review the size chart provided on the individual product listing before ordering. Because our boutique clothing may come from different suppliers, sizing can vary between products and brands. We recommend using your measurements rather than relying only on your usual clothing size.
9. How should I care for my handmade chunky-knit items?
Our handmade chunky knits should be treated gently to help keep them looking beautiful. Always follow any care instructions included with your particular item. In general, avoid excessive pulling or stretching and keep chunky knits away from anything that could snag the yarn. Because yarn types can vary, please follow the care instructions provided with your specific product rather than assuming every handmade item can be washed the same way.
10. Can I request a custom handmade item?
When custom ordering is available, we'd love to help create something special for you! Available colors, sizes, yarns, and designs will depend on the item and current materials. Please contact us before placing your order to discuss your request. Custom and personalized products may require additional processing time and may be final sale except in cases of damage, defect, or an error on our part, as explained in our Return & Refund Policy.